Enovasis :: Services

Secret Shopper Programs
Patients can't always articulate completely and accurately what made their experience dissatisfactory. As a result, organizations struggle to design a positive patient experience. That's why many hospitals are turning to secret shopper programs for answers.

Enovasis secret shoppers will visit your facility as a patient or visitor would, wait in your waiting rooms and even undergo minor diagnostic exams in order to obtain valuable process and experiential data to help you deliver service to a higher standard. We'll work with you to design a secret shopper program that meets your needs, help you establish goals and design metrics to keep you on track. Secret shopper programs can also be a concern to staff, so we'll make sure your program is rolled out in a transparent and non-threatening way that will encourage employee support.

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